Our practice Twoth Dental+ Facial Aesthetics is independent and offers various private dental and facial aesthetic treatments. Our team includes both employed and self-employed staff. We all work to protect our patients’ privacy and keep their information safe.
This document explains how we use patient information. We follow the rules of the UK GDPR and the Data Protection Act of 2018.
The person responsible for data protection compliance is Sara Al Naher. You can reach her at hello@twoth.com or by calling the practice at 0204 542 0155
We usually get your personal information directly from you. This happens when you contact us, use our website, complete a feedback form or come for an appointment. Sometimes, we might also get your information from other places, like:
Additionally, we may get information from online companies, such as Google and Facebook. These companies are not in the UK and help us with things like analysing our website, advertisements, and handling payments and services.
We handle various kinds of patient information at our dental practice. The table below explains these types in detail. For each type of information, you will find:
For effective private dental care, our practice must collect and process certain personal data. This is crucial for planning and providing safe, personalised treatment. If you choose not to share this essential information, it may hinder our ability to treat you, potentially leading to discontinuation of your treatment at our clinic.
The above table shows when we need your consent to use your personal details. For example, suppose when you first visited our dental practice, you were pleased with the service and agreed to give a video testimonial. We included this testimonial on our website and in our training courses with your consent. If you now decide that you no longer want us to use your video, you can withdraw your consent for this specific purpose.
If you wish to withdraw your consent, please reach out to us. You can find how to contact us at the top of this notice. If you decide to withdraw your consent, we will not use your information for those purposes anymore, unless there is a legal need. Just know, if you withdraw your consent, it doesn’t change any use of your information that happened before.
Our dental practice uses your information mainly internally, by our team and dentists who take care of you. We ensure only those who need to know will access your data. We take great care to keep your information confidential and share it when necessary, such as:
We store your personal details safely, using both paper and computers. For online and cloud services and storage, especially when it’s outside the UK, we follow strict legal rules to keep your data safe.
We keep your details only as long as we need to. We do this to comply with health, legal, and financial-related rules and guidance. When deciding how long to keep your information, we look at its amount, type, and how private it is. We also consider the risk of someone else getting access to it. We also think about whether we need the information for situations like legal matters after your treatment ends.
Sometimes, we might need to send your personal data to countries outside the UK and the European Economic Area. Whenever this happens, we take steps to make sure your information stays safe and secure, just like it would at home. We follow the rules set by data protection laws to protect your privacy.
Here’s how we do it:
Data protection laws grant you certain rights about your personal details:
We aim to respond quickly. If your request lands on a day we’re closed, we’ll start counting our one-month response time from the next working day.
Not at all. You can make your request in any form that suits you. This can be in person, by phone, or via a message on social media. We’ll acknowledge and process your request regardless of how you submit it. While we might suggest filling out a form to streamline the process, it’s not mandatory. You’re free to choose how you’d like to make your request.
We’ll ask you to clarify what you’re looking for. While we wait for your clarification, we pause the one-month countdown.
Usually, it’s free. But if your request is unfounded, repetitive, or excessive, we may ask for a fee to cover our costs.
Yes, in certain cases. If a request is too broad, doesn’t have a clear purpose, or places an unreasonable burden on us, it might be considered “manifestly unfounded” or “manifestly excessive”. We carefully evaluate each request and ensure that any decision to deny is fair and compliant with data protection regulations. We’d then inform you why we can’t fulfil it, and you can challenge our decision by contacting us.
Yes, some requests might be limited by law. We’ll let you know if that’s the case.
Sure, but we’ll need proof that they’re allowed to act on your behalf. If we’re concerned about the safety of your data, we might talk to you directly or send the data to you instead of someone else.
If you have concerns about how we handle your data or if you’re dissatisfied with our response to a request, please reach out using the contact information provided at the beginning of this notice. You’re also entitled to lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, as you use that website, or when you revisit that website, it can present the correct and/or tailored options based on the information stored about your visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. For more information on how to control cookies on your browser see Cookie Control Settings below.
We use cookies to make our website work and to track your use of our website. These are called first party cookies. Cookies also enable us to understand how you use the site and track any patterns with regards to how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for:
Cookies are either:
– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
– Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
The links below provide instructions on how to control Cookies in all mainstream browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
Safari (iOS): https://support.apple.com/en-gb/HT201265
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
We may alter this Cookie Policy at any time.
